As part of government efforts to continuously develop and re-engineer services, and in coordination with the Ministry of Education, the Information & eGovernment Authority (iGA) has developed its personal record data update service, enabling secondary school graduates to update their civil record and identity card data.
Under the upgraded service, beneficiaries can now complete data update requests automatically in just two steps, compared to the previous process, under which issuing the required certificate took three working days and updating the data took a full working day. The development reduced the Service Level Agreement (SLA) by 25%, cut application steps from five to two, introduced an automated service, reduced the approvals required to obtain the service by 25%, improved the systems in use, and standardised service information published across all channels.
Ebrahim Ali Al Bursheed, Assistant Undersecretary for Education at the Ministry of Education, said that developing the personal record data update service reflects the move towards more integrated and streamlined government services through the direct linking of data of government school graduates. This enables their academic qualification data to be updated automatically once their graduation certificates are approved, reducing procedures and accelerating the completion of their transactions.
Al Bursheed noted that more than 13,000 graduates benefit from the service annually, affirming the Ministry’s continued efforts to develop its services and leverage digital integration to meet the aspirations and needs of students and graduates, while enhancing their experience with government services.
Ali Abdulaziz Janahi, Executive Vice President of eTransformation at the Information & eGovernment Authority, said that the service development reflects continued efforts to advance government services towards higher levels of integration and automation, making the beneficiary journey easier and faster and reducing the time and steps required to obtain the service. He noted that direct data integration between government entities is a key enabler for re-engineering services and enhancing their efficiency and quality.
He explained that the service development forms part of an ongoing approach to leveraging technology and electronic integration to simplify procedures and transform them into more proactive and integrated services, reducing time and effort for beneficiaries and government entities, enhancing the efficiency of government operations, and supporting the continued development of the beneficiary experience with digital services.